Kitchen Renovation Tips

Guide to Opening a Gas Account

When moving into a new residence, whether it's a new building or an older one, you need to open a gas account before starting renovations to ensure safe usage after moving in. How long before moving in should you complete the opening procedures for a new building? Do you need to transfer ownership for an older property? This article will provide comprehensive guidance to help you smoothly complete the process of opening a gas account.

Required Documents for Opening a Gas Account

To open a gas account, you will need to prepare the following necessary documents to facilitate the process:

  • Identification Documents: Such as a Hong Kong Identity Card or passport.
  • Proof of Address: This can be a utility bill, rental agreement, or any document that verifies your address.
  • Property Lease or Sale Agreement (if applicable).

Methods for Opening a Gas Account

  • Online Application: The most convenient method is to apply through the Towngas online customer center (https://bit.ly/48ZVtWk). You just need to fill out the relevant information and upload the required documents.
  • Visiting a Towngas Customer Center: There are many customer centers located throughout Hong Kong, Kowloon, and the New Territories. You can bring the necessary documents and visit any customer center to complete the process in person.
  • Phone Application: Residents can also apply for a gas account by calling the customer service hotline (2880 6988).

Gas Account Opening Fees

The fees for opening a gas account vary based on the type of residence. The fee is HKD 300 for public housing residents; and the fee for private residential and Home Ownership Scheme (HOS) users is HKD 600.

Opening a Gas Account for New Public Housing or HOS

In recent years, many new public housing and HOS units have been completed. In addition to the methods mentioned above, there are additional options to make it easier to open a gas account:

  • Fill Out the Housing Authority Gas Account Opening Form: Usually provided on the signing and handover day, the Housing Authority will supply a gas service activation form. Once signed, Towngas will contact the resident later to assist with the account opening process. Towngas is obligated to follow up on the safety of indoor gas pipelines and the installation of gas appliances. After a professional technician checks and installs the gas meter, the gas service will be officially activated.
  • Open a Gas Account at the "Gas Meter Registration Office": New public housing and HOS developments have a "Gas Meter Registration Office" to facilitate account opening for new residents. Residents need only provide address information and documents, and Towngas staff can register them immediately.

Although the process of opening a gas account may seem cumbersome, by following the above steps and preparing the necessary documents, you can successfully complete the process and enjoy the convenience and safety of gas services.